Frequently asked questions - products and gift cards

If you have questions about the products and gift cards, please browse the list below of our frequently asked questions for products and gift cards, click on the section that your question relates to find out more.

Where can I find the product ingredients and allergens information?

The ingredient information is displayed on the product page. If you have any questions or concerns, please contact our customer service team. While we make every effort to provide up to date and correct product information on our website, please do not use this as a substitute for labels on product packaging.

Are all products made in Japan?

The majority of our products originate from Japan, but we also have a range of Korean, Chinese and other Asian products.

What is the difference between chilled and frozen products?

Products from our chilled range will be delivered in chilled state and need to be consumed within the time frame stated in the product description. Chilled products cannot be frozen.

Products from our frozen range are shipped using dry ice and have kept frozen during the delivery. They can be stored in the freezer and typically have a longer shelf-life.

I want to order a product, but it is out of stock.

Please feel free to sign up for the back-in-stock notification mail on the product page. You will then be informed once the product comes back into stock.

Can I purchase an e-gift card at Japan Centre?

We currently do not offer any e-gift card options.

Why can't I browse in other languages (e.g. Mandarin, French and Italian) anymore?

We will bring back other language supports in the near future. Meanwhile, please browse our website in English and Japanese.