Order information
Whether you’re new to Japan Centre or a regular customer with us, you'll be able to find an overview of how your orders are being processed on this page.
For more orders related questions, please visit our FAQs page.
Adding items to your basket
Start by browsing the items you’d like to purchase and click ‘Add to basket’. You can edit your basket by simply clicking the basket icon in the top-right corner of the page.
Placing your order
Once you’re happy with your order, proceed from your basket to our easy and secure checkout. You can sign in here or checkout as a guest.
Shipping method
We offer £5.99 UK standard delivery and £7.50 UK chosen day delivery with DPD for boxes up to 25kg, plus £4 for any additional box.
Please note, standard goods, chilled, frozen, and Books & Magazines have different packaging requirements or are packed in different locations. These must be shipped in separate boxes from each other for an additional £4.
For more information, please visit our delivery information page here.
Payment method
We accept payment by debit card, credit card, Apple Pay or Paypal. We are unable to accept payment by bank transfer or over the phone.
Confirming your order
Once you have completed your order, you will be directed to an order confirmation page with your order summary, including your order number. We will also send you an automated email with your order details. Please keep this email for your records. Check your spam or junk email folder in case you do not receive your order confirmation email. Please note all confirmation emails are sent from a no reply address. If you see any errors or need to make amendments, please email us at enquiry@japancentre.com.
Preparing your order
Once we’ve received your order, we’ll start preparing it right away! Standard delivery orders will be picked, packed and delivered to you within 3-5 working days.
Choesn day orders will be picked, packed and shipped out the day before your chosen delivery date on a next day service.
If your order is being shipped in multiple boxes, you’ll receive separate tracking for each box.