Terms and conditions

Thank you for visiting japancentre.com Please find our terms and conditions outlined below. In case of any queries, please do not hesitate to contact us at enquiry@japancentre.com

Use of japancentre.com

www.japancentre.com is offered to you free of charge for your personal use and is subject to these terms and conditions. By using www.japancentre.com you consent to be bound by the following terms and conditions.

Please note that these terms and conditions do not affect your statutory rights.

Registration

To register to use www.japancentre.com you must be over 18 years of age, and must ensure that your details provided are correct and complete at all times. When you register, you will be given the option to receive information from Japan Centre about our products, promotions or special offers which we feel may be of interest to you.

In the event that you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you complete the registration process. You may unsubscribe from our contact list at any time by the unsubscribe link in our newsletter, or by emailing us at enquiry@japancentre.com or calling us on 0808 189 8010. Calls to this number are free from UK landlines and mobiles.

Password and security of your account

When you register with www.japancentre.com you will be asked to create a password. You should keep this password safe and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password please notify us by contacting enquiry@japancentre.com immediately.

If we believe or have reason to believe that there has been a breach of your security or misuse of www.japancentre.com, we may require you to change your password or we may suspend your account at our discretion.

Copyright and intellectual property

The content of www.japancentre.com is protected by copyright, trademarks, and other intellectual property rights. You may retrieve and display the content of www.japancentre.com on a electronic device, store such content in electronic format (but, excepting search engine computers, not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.japancentre.com without written permission from Japan Centre Retail Ltd.

Site availability

Although Japan Centre Retail Ltd strives to offer you the best service possible, Japan Centre Retail Ltd makes no promise that the services at www.japancentre.com will meet your requirements. Japan Centre Retail Ltd cannot guarantee that the service will be fault free. If a fault occurs in the service please report it via email to enquiry@japancentre.com and we will correct the fault as soon as we reasonably can.

Your access to www.japancentre.com may be occasionally restricted to allow for updates, maintenance or the introduction of new features or services. Japan Centre Retail Ltd will attempt to restore the service as soon as it reasonably can.

Right to suspend or cancel your registration

Japan Centre Retail Ltd may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these terms and conditions. You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using www.japancentre.com.

Liability

www.japancentre.com is provided by Japan Centre Retail Ltd without any warranties or guarantees. You must bear the risks associated with the use of the internet.

www.japancentre.com provides content from other internet sites or resources and while Japan Centre Retail Ltd aims to ensure that material included on www.japancentre.com is correct, reputable and of high quality, it cannot accept responsibility if this is not the case.

Japan Centre Retail Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with www.japancentre.com. If Japan Centre Retail Ltd is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

Incompatibility of www.japancentre.com with any of your equipment, software or telecommunications links.
Technical problems including errors or interruptions of www.japancentre.com.
Unsuitability, unreliability or inaccuracy of www.japancentre.com.
Inadequacy of www.japancentre.com to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to www.japancentre.com.

Nothing in these terms and conditions shall exclude Japan Centre Retail Ltd's liability for personal injury or death caused by its negligence.

Third party websites

As a convenience to our customers, www.japancentre.com includes links to other web sites or material which are beyond its control. Japan Centre Retail Ltd is not responsible for this external content, or for any other site outside of www.japancentre.com

Web browser support

We aim to support the availability of japancentre.com on the main browsers including Internet Explorer, Firefox, Chrome and Safari. However, we cannot guarantee service or be responsible for any updates that may disrupt service or older versions of browsers that do not support our website design.

Amendments

We may occasionally make changes to our terms and conditions. If this concerns you, you are advised to check the current terms and conditions prior to every purchase. If you continue to use www.japancentre.com after the date of a change in our terms and conditions, your use of www.japancentre.com indicates your agreement to be bound by said new terms and conditions.

International use

Japan Centre Retail Ltd makes no promise that materials on www.japancentre.com are appropriate or available for use in locations outside the United Kingdom, and accessing www.japancentre.com from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so at your own initiative and are responsible for compliance with local laws.

Stock availability

We aim to provide accurate stock information. However, from time to time active items may not reflect current availability and items you order may not be in stock. We will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to stock levels.

If for any reason beyond our reasonable control, we are unable to supply a particular item/s, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable, unless you request us not to do so. You can also select to have the item removed from your order if you do not wish to accept an alternative product.

Substituted lines will normally be of identical or higher value (within an amount judged reasonable by Japan Centre) than the original item ordered. In cases where the replacement item is of differing value, you will be charged the lesser of the two prices. If it is impossible to substitute an item, we will remove the item from the order and deduct the item price from the total order cost accordingly.

Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at our discretion. For example, if you were to make an order of 20 bottles of sake, we may only deliver 5 bottles. This is to ensure continued and fair availability of products for our customers.

Acceptance & contract

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without comment. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.

www.japancentre.com is available for non-commercial and domestic use only. Japan Centre Retail Ltd reserves the right to refuse orders from businesses that we consider are for commercial or other non-domestic concerns.

Payments

Please note that we take payment upon receipt of your order, so that stock can be reserved. Our system allows for only one payment to be taken. If you have any queries about your payment please contact us or your bank.

All payments for japancentre.com are processed in British Sterling (£). Any other prices listed on japancentre.com are for guidance only and subject to international exchange rates and fees. Please check with your bank as to their policies on foreign payments and exchange rate fees.

Delivery by external courier

All our deliveries are carried out using external couriers including DPD, Royal Mail or UPS As such we are subject to their terms and conditions.

Once your order has been received by us, we aim to dispatch your goods within 3 business days (Mon-Fri). However, dispatch timing can be subject to availability and the overall volume of orders received which may fluctuate.

Once we have dispatched your order, you should normally receive them within the timeframe of the delivery type chosen. However, while we maintain a close relationship with our delivery companies, and will attempt to rectify any delivery problems as soon as reasonably possible, the operation of the delivery companies we use is outside our control. Time of delivery shall not be subject to any contractual obligation, and Japan Centre Retail Ltd does not offer any guarantee that your order will arrive within the delivery time-frame chosen. In the event of the delay of delivery of your order or a mistake in the order itself, Japan Centre Retail Ltd accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever. Failure to deliver on time will not entitle the customer to terminate their purchase contract with Japan Centre Retail Ltd, or refuse delivery. Returns should be made using the instructions below.

In summary, whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Delivery will be made to the address specified by you on the completed order form.

Chilled, Frozen and DIY kit orders must be received on the day after dispatch. Orders containing these items will not keep longer than the next day after dispatch and will be disposed of for health and safety reasons.

We reserve the right to charge for any extra carriage costs incurred should the incorrect address be entered on your order. Until dispatch of your order please contact us to amend or add any delivery details.

Please note that P.O. Boxes are not acceptable for delivery addresses, as parcels may require signature on delivery.

International orders

International orders may be subject to local VAT and import duties on arrival at the recipient country. We make every effort to set out and charge you the full Delivered Duty Paid (DDP) costs associated with your order at the time of payment to us. However, we cannot accept responsibility for any additional charges that may be incurred at the time of import and delivery which were not known or foreseen by us.

In the event that your item cannot clear customs or is undelivered, it will eventually be returned to us where we will issue a full refund.

Refunds and returns

Japan Centre Retail Ltd operates a returns policy in accordance with the UK Distance Selling Regulations allowing you to return any item within 14 days of receiving delivery of your order. Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error. If an order was placed with a promotional discount on postage, this may affect your refund amount if your total spend is no longer above the delivery offer requirements.

This policy does not extend to any items which have been opened or had their seal broken, perishable items (such as chilled, bakery, meat or vegetable items), sealed audio, video recordings or computer software (which have been unsealed), and also does not include the refund of services carried out by Japan Centre Retail Ltd as part of your contract (eg handling costs). Items must be returned in pristine and resalable condition. This policy does not affect your statutory rights.

After the 14 day period we will be more than happy to accept items for return in any of the following cases:

The item was found to be damaged or faulty. We will either replace the item or give you a full refund (including postage costs). Please state which option you would prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
It must be in pristine and resalable condition.
It must be accompanied by a copy of the delivery note or receipt.

Refunds on promotional items

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. Once we have taken the payment for your order and dispatched all the items, we are not able to offer refunds for any discounted items with limited expiry dates.

Short shelf life items

If you choose to wait for any out of stock items from your order to come back in stock, please note that any limited expiry date items in this order will automatically be removed. If your order contains short shelf life items, you have agreed to accept responsibility for taking into consideration processing and delivery times and that these items therefore may arrive with you having exceeded the shelf life dates. We will not be liable in these instances. Please note that we aim to send items with a shelf life of 1 month minimum, however exceptions do occur. Chilled items must be consumed by the date on each item.

Returns instructions

Items supplied to customers should be returned in their original packaging to:

Online Department
Japan Centre Retai Ltd,
458 Heather Park Drive,
Wembley HA0 1SS, United Kingdom

Please kindly contact us before returning any item to notify us of their return. Any item returned without our knowledge can potentially be refused. Please also note that the items remain your property until we have received them. You are therefore responsible for the goods while they are in transit to us. For your own protection we recommend using a secure recorded delivery method such as Royal Mail Special Delivery.

Provided the conditions above are met Japan Centre Retail Ltd will refund the item(s), and postage where applicable.

Please note that returns are accepted at the discretion of the Japan Centre Retail Ltd. If any goods returned do not adhere to the above policy, then we reserve the right to impose a charge proportionate with the costs of processing the items resale.

Refunds will be given in the same tender type as the original payment. Please allow 28 days (in addition to the delivery time) for the return and refund to be processed.

Product information

Product summary details have been prepared for information purposes only, and are designed to enhance your online shopping experience on japancentre.com. While we have taken care in preparing this summary and believe it is accurate, it is not a substitute for you reading the product packaging and label prior to use. Japan Centre Retail Ltd is therefore unable to accept liability for any incorrect information.

Vegetarian dietary information covers products free from meat and fish to the best of our knowledge. In some cases products labelled vegetarian may include derivatives of fish or meat products, for which we are unable to accept liability due to the reasons stated above. Please contact us if you have specific product requirements or queries.

If you have any nutritional or allergen queries regarding our products, please email us at enquiry@japancentre.com and we will be glad to assist you.

Where descriptions contain a link to another party's website for further information on the product, please note that Japan Centre has no control over and no liability for the contents of that website.

The food we stock may contain additives and preservatives. This data is supplied for personal use only. It may not be reproduced in any way whatsoever without Japan Centre Retail Ltd's prior consent, nor without due acknowledgement.

Prices

We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular item.

All prices shown on www.japancentre.com are to be seen as guide prices, and do not constitute an offer to sell. Formal formation of a contract and acceptance of your order only occurs once we dispatch your ordered goods from our store.

Until we formally accept your order, placement of an order will constitute an offer to purchase. Occasionally our suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error however caused, we will check with you to see if you still wish to receive the item at the new price. All prices are displayed in pounds sterling (£), and include VAT where applicable.

Please note that promotional codes entered during checkout are not applicable toward any items already on discount, or excluded from the promotional code as stated in their individual T&Cs.

Loyalty points

The japancentre.com Online Loyalty Points Programme is currently suspended. All programme members have been notified in January / February 2022 about this suspension with an offer to redeem points. Loyalty points and level information has been retained so that this can be recognised when we are able to re-launch a new and improved programme.

For any queries about the suspension or past programme please contact: enquiry@japancentre.com

Subscription services

Japan Centre does not currently offer any subscription services.

Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

If you breach these terms and conditions and Japan Centre Retail Ltd ignores this, Japan Centre Retail Ltd will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the terms and conditions.

Japan Centre Retail Ltd shall not be responsible for any breach of these terms and conditions caused by circumstances beyond its control.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Applicable law

These terms and conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

Company details

Japan Centre Retail Ltd
Company Registration No.:16802339
VAT Number: 512 5720 21
Reg. Address: 458 Heather Park Drive Wembley HA0 1SS (UK)

Revised on:

These terms and conditions were last revised 22 November 2023. Any other language versions of these terms on our site will only serve as a guide only and in instances of discrepancy, English terms will supersede all others.